Thank you for shopping with Victorian Couture. We are committed to delivering your order as quickly and smoothly as possible. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are processed within 2–4 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays. During periods of high demand, product launches, or holiday seasons, processing times may be slightly longer. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

We proudly ship to customers worldwide. If your location is unavailable during checkout or additional shipping arrangements are required, please contact our support team before placing your order.

Shipping Costs

We offer free shipping on most orders and destinations. However, shipping rates may vary depending on the destination, order size, or carrier availability. Where applicable, any additional shipping charges will be displayed during checkout before payment is completed.

Estimated Delivery Times

Delivery times vary depending on your location. Estimated delivery times begin once your order has been shipped and are intended as general guidelines only.

Shipping times may vary due to:

Destination country
Customs processing
Local postal services
Weather conditions
Peak holiday periods
Carrier delays

Order Tracking

Every order includes tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping charges unless otherwise stated. Victorian Couture is not responsible for delays caused by customs clearance procedures.

Address Changes

If you need to update your shipping address, please contact us as soon as possible. Address changes can only be made before your order has been shipped. Once an order has been dispatched, we are unable to modify the shipping address.

PO Box Deliveries

We are able to ship to PO Box addresses where supported by the selected shipping carrier. Please ensure your shipping address is complete and accurate to avoid delivery delays.

Shipping Delays

While we work hard to ensure timely delivery, shipping times may occasionally be affected by circumstances beyond our control.

These may include:

Severe weather
Customs inspections
Public holidays
Transportation disruptions
Carrier delays
Natural disasters
Other unforeseen events

Delivery estimates should be considered approximate and are not guaranteed.

Incorrect Shipping Information

Please ensure that your shipping information is accurate before placing your order. Victorian Couture cannot be held responsible for delays resulting from incomplete or incorrect shipping information provided at checkout.

Questions About Your Order

If you have any questions regarding your shipment or require assistance with your order, please contact us.

Email: sales@victoriancouture.com