Customer care

How Can We Help?

Questions about sizing, an order, delivery or a return? Our support team is here to make your Victorian Couture experience simple.

Email ussales@victoriancouture.com
Response timeWithin 1–2 business days

We Can Help With

  • Product questions
  • Size and fit guidance
  • Order status and tracking
  • Shipping information
  • Returns and refunds
  • Product availability

Quick answers

Before You Contact Us

These customer-care pages may answer your question immediately.

Shipping PolicyDelivery times and destinations Returns & RefundsEligibility and return process Care InstructionsKeep your pieces beautiful
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